Refund policy

Last updated: August 2026

Thanks for shopping with Aethoma. We want you to love your purchase, so here's how returns, exchanges, and refunds work for orders placed at aethoma.com.

If anything here is unclear, just email us at support@aethoma.com with your order number, photos if you have them, and a quick note about what's going on — we're happy to help sort it out.

1) Return Window

  • Change of mind, or it's just not right for you? You can return it within 30 calendar days of delivery.
  • Item arrived defective, damaged, or wrong? Just let us know within 7 days of delivery so we can make it right quickly.
  • To be eligible, items need to meet the condition guidelines below and include all original accessories.
  • Our return address is
    19655 E 35th Drive, Suite 100, Aurora, CO 80011
    Please email support@aethoma.com to start your return before sending anything back — this helps us make sure everything gets to the right place and processed smoothly.

2) Condition Requirements

To qualify for a full refund (unless noted otherwise):

  • Items should be in their original, unused, intact packaging, with all manuals and accessories included.
  • Hygiene, personal-care, and beauty items, along with wearables, are eligible for return.
  • Electronics and accessories should have no cracks, dents, liquid damage, or modifications, and include all original parts and chargers.

We may need to decline a return if the item comes back used, missing parts, damaged, or outside the return window above — just want you to know upfront so there are no surprises.

3) Items We're Not Able to Return

For safety, regulatory, or fairness reasons, we're not able to accept returns on:

  • Items marked Final Sale, Clearance, or Non-Returnable at the time of purchase
  • Digital or downloadable products, and gift cards
  • Customized or personalized items
  • Items sent back without a return authorization (see below)

4) Exchanges

Want a different size, color, or variant instead? If it's in stock, we're happy to exchange it once we've received and inspected your original item. If it's not in stock, we'll set you up with a refund or store credit — whichever works best for you.

5) How Returns Work (RMA)

       Return address: 19655 E 35th Drive, Suite 100, Aurora, CO 80011

  1. Email support@aethoma.com or call +1 844 678 1783 with your order number ready, the reason for your return, and photos if the item's damaged, defective, or wrong.
  2. Email support@aethoma.com with your order number, the reason for your return, and photos if the item's damaged, defective, or wrong.
  3. We'll reply with a return authorization (RMA) and clear instructions.
  4. Pack everything up securely, including all original accessories, and ship it back using the method we provide.
  5. Once we receive it, we'll aim to inspect it within 3–7 business days and follow up with next steps.

Returns sent without an RMA, or to the wrong address, may take longer to process — starting with a quick email to us first helps everything move faster.

6) Return Shipping

  • Change of mind, fit, or preference: return shipping is on you, and original shipping fees aren't refundable.
  • Defective, damaged, or wrong item: we'll figure out the best way to cover this together on a case-by-case basis — reach out and we'll take care of you.

7) Restocking & Deductions

To keep things fair for everyone, our team may ask for photos to serve as documentation. We may apply a deduction if an item comes back with missing parts, visible use, or damaged packaging: typically 10%–20%, depending on condition. We'll always let you know if a deduction applies before finalizing your refund.

8) Refund Method & Timing

  • Refunds go back to your original payment method, or store credit if you'd prefer.
  • Once your return is received, please allow 3–7 business days for us to inspect it.
  • Once approved, please allow 7–10 business days for your bank or card issuer to post the refund.

9) Defective, Damaged, or Wrong Item

If your item arrives defective, damaged, or isn't what you ordered, please reach out within 7 days of delivery with a few photos or a quick video of the item — and if you still have it, the packaging too, since that helps us out if we ever need to file a claim with the carrier. Once we've had a look, we'll sort out a replacement, exchange, or refund for you.

10) Lost Packages & "Delivered" But Not Received

If tracking says your order was delivered but it's nowhere to be found, it's worth checking with anyone else at home, your neighbors, or your local carrier office first — packages sometimes turn up in unexpected spots. If it's still missing, let us know and we'll help look into it with the carrier. Just know that once a carrier marks something as delivered, that's generally considered outside our hands — so if you'd like a little extra peace of mind, signature confirmation at checkout is a great option.

11) Bundles, Kits & Free Gifts

If you received a bundle or kit, we ask that it's returned as a complete set — returning just part of it may mean your refund is adjusted to reflect the items you're keeping. The same goes for any free gifts or promotional extras that came with your order: if those aren't included with your return, their value may be deducted from your refund.

12) International Orders

For orders shipped outside the country, any customs duties, taxes, or import fees are set by your local customs office and unfortunately aren't something we're able to refund. If you're returning an international order, please mark the parcel "Returned Merchandise" and make sure the customs paperwork is filled out accurately — this helps avoid delays or extra charges on your end.

13) Order Changes & Cancellations

Need to change or cancel an order? Email us at support@aethoma.com as soon as you can — we offer a 12-hour window after purchase to make changes, as long as the order hasn't shipped yet.

If your order has already shipped, no worries — we'll walk you through our standard return process once it arrives.

14) VIP Membership Charges

VIP Membership charges are billed separately from your product order and are handled differently from standard product returns.

If you'd like to avoid your next billing cycle, please cancel at least 24 hours before your next scheduled billing date — you can do this anytime through your VIP portal, with no cancellation fees.

If you've already been charged and would like to discuss a refund, please reach out to us at support@aethoma.com and we'll take a look at your account together to find the best resolution.

15) Before You Reach Out to Your Bank

If something doesn't feel right with your order, we'd genuinely love the chance to make it right for you first. Please reach out to us at support@aethoma.com before contacting your bank or card issuer — we're almost always able to resolve things quickly and directly, and we'd rather help you than have you go through that extra hassle.

16) Warranties

If your product comes with a manufacturer's warranty, we're happy to help you get in touch with them to make the most of it. Outside of that, we don't offer a separate written warranty of our own — though this doesn't take away from any rights you're entitled to under the law.

17) A Quick Note on Fair Use

We want returns to work well for everyone, so in rare cases of repeated or excessive returns, we may need to limit or decline future service. We don't expect this to affect the vast majority of our customers — it's just there to help us keep things fair and sustainable for everyone.

Questions? We're here for you!
Email: support@aethoma.com
Phone: +1 844 678 1783